Policies, Safety & Code of Conduct

IN STORE PURCHASES & GIFT CARDS

APPOINTMENT CANCELLATIONS

Zero Tolerance Policy: Sexual comments, jokes, gestures, advances, or requests are strictly prohibited. Any inappropriate, suggestive, or disruptive behavior will result in immediate termination of the session. Full payment will be due, and future services may be refused without exception.

Professional Boundaries: Practitioners maintain clear professional boundaries at all times. Services are strictly therapeutic and non-sexual. Requests outside the scope of professional practice will not be honored.

Guest Conduct: Guests must arrive sober and free from the influence of drugs or alcohol. Respectful communication toward staff and other guests is required. Proper care of our equipment is required. We reserve the right to refuse or discontinue services if a guest appears impaired, aggressive, or unsafe, or is damaging property and/or equipment.

Proper hydration is essential. Guests are strongly encouraged to drink water or electrolyte-replacing beverages before and after sauna or cold plunge use. Beverages are available for purchase at the front desk. A water cooler is also available on site for clients to fill water bottles.

Guests with obesity, heart disease, high or low blood pressure, circulatory disorders, or diabetes must consult a physician prior to use. Hemophiliacs or individuals prone to hemorrhage should not use infrared saunas, high-heat therapies, or high cold therapies, such as the cold plunge.

Physician approval is required prior to infrared sauna use for guests with hypertension, hyperthyroidism, adrenal suppression, systemic lupus erythematosus, multiple sclerosis, or serious cardiac conditions.

Guests taking prescription medications should seek medical advice prior to thermal therapy, as some medications may cause photosensitivity, drowsiness, or cardiovascular changes.

Guests who are pregnant; have pacemakers, defibrillators, metal implants, rods, artificial joints; or suffer from chronic illness (including multiple sclerosis, central nervous system tumors, diabetes with neuropathy) or recent joint injuries must provide written medical clearance prior to thermal therapy.

Thermal therapy services are not intended to diagnose, cure, or treat disease. No such claims are implied or inferred.

Recommended sauna duration is a maximum of 40 minutes. Guests may step out, lower the temperature or open the sauna door as needed to cool down. Cold towels and a fan is provided for each session.

Guests with acute joint injuries (within 48 hours) should not use heat therapies until swelling subsides.

Detoxification responses such as dizziness, nausea, or fatigue may occur. Guests should end the session immediately if symptoms arise.

Guests must be physically and mentally capable of participating in hot and/or cold therapy.

Entering the sauna or cold plunge under the influence of alcohol or narcotics is strictly prohibited.

Eating, smoking, sleeping, or consuming alcohol in the sauna or cold plunge is prohibited.

Guests should not look directly into Clearlight Red Light Therapy panels. Protective eyewear is available upon request.

Showering is required before entering the cold plunge, and bathing suits are mandatory to maintain sanitation standards.

Guests with open wounds are not permitted to use the cold plunge.

Electronic devices may be used inside the sauna if connected to personal bluetooth headset at the guest’s own risk and must be kept away from heating elements.

Guests entering the cold plunge must have the ability to swim.

Showers are available to guests who receive a service. Linens, shampoo, conditioner, body wash, and fresh linens are provided. If using the showers, please be sure to take all belongings with you to the shower and do not leave them inside the treatment rooms as our staff will preparing the room for the next guest. Baskets and crates are available by requests to store and transfer belongings.

Thermal therapy is limited to guests age 16 and older. For children 16 and older, a parent must submit a Minor Consent Form, provided by Rooted Method, and must stay on the premises for the duration of the appointment. Children under the age of 16, or anyone without a booked sauna appointment, are strictly prohibited from entering sauna suites due to safety concerns.

Children may not be left unattended in the spa at any time. Rooted Method is not responsible for the supervision or care of children at any time. Children are not permitted to remain in the waiting area during appointments, unless they are receiving a service.

Massage Therapy: Massage pressure, techniques, and positioning are adjusted based on individual needs, health history, and comfort. Certain conditions (recent surgeries, blood clots, infections, fractures, uncontrolled hypertension, fever, or acute inflammation) may require modification or medical clearance. Guests may request changes to pressure, technique, temperature, or draping at any time. Proper draping is used at all times. Only the area being treated is exposed.

Acupuncture: Acupuncture services are provided using sterile, single-use, disposable needles in accordance with clean needle technique standards. Certain medical conditions may require modification or physician clearance, including pregnancy, bleeding disorders, pacemakers (for electro-stimulation), or immune compromise. Guests should eat lightly before treatment and inform the practitioner of dizziness, discomfort, or emotional responses during the session. Minor side effects such as temporary soreness, bruising, fatigue, or emotional release may occur.

Energy Work (Reiki, Sound Therapy, Craniosacral, etc.): Energy work is non-invasive and performed fully clothed unless combined with massage. These services support relaxation and nervous system regulation and are not diagnostic or curative. Emotional or energetic responses may occur and are considered a normal part of the process. Guests are encouraged to communicate any discomfort or concerns during the session.

Zero Tolerance Policy: Sexual comments, jokes, gestures, advances, or requests are strictly prohibited. Any inappropriate, suggestive, or disruptive behavior will result in immediate termination of the session. Full payment will be due, and future services may be refused without exception.

Professional Boundaries: Practitioners maintain clear professional boundaries at all times. Services are strictly therapeutic and non-sexual. Requests outside the scope of professional practice will not be honored.

Guest Conduct: Guests must arrive sober and free from the influence of drugs or alcohol. Respectful communication toward staff and other guests is required. We reserve the right to refuse or discontinue services if a guest appears impaired, aggressive, or unsafe.

Minors may receive massage, bodywork, and acupuncture services with written parental consent. A parent or guardian must remain on-site during the session. Appropriate draping techniques are always performed. Parents have the option to stay in the treatment room with their child.

Rooted Method is not responsible for the supervision or care of children at any time. Children are not permitted to remain in the waiting area during appointments, or left unattended anywhere on the premises, unless they are receiving a service.

Thermal Therapy Memberships: (Cold Plunge, Sauna, Fire and Ice)

Vouchers must be used within each billing cycle. Vouchers do not roll over. Vouchers cannot be shared or transferred. Unused vouchers expire 30 days from the last date of payment. To share vouchers consider our package option that allows more flexibility.

Massage + Acupuncture Memberships:

Vouchers roll over up to 90 days. Unused vouchers expire after 90 days. Rolled-over vouchers may be shared. Remaining massage/acupuncture vouchers remain valid for 90 days after cancellation.

Membership Cancellation & Membership Pause Option:

30 days’ written notice is required to cancel a membership. Memberships must be active (not paused) to cancel. Clients may cancel their membership by accessing their online portal, or by submitting an email to hello@rootedmethodspa.com. Memberships may be paused for up to 3 months by request. Memberships may be paused by accessing the online portal, or by submitting an email to hello@rootedmethodspa.com. Memberships resume automatically after the pause date established without further notification.